Role of the Hospitality Team

The hospitality team creates a welcoming experience for first-time visitors and regular attendees and helps with general event management. They can chat with both general viewers and logged-in members, answer questions, manage permissions and remove people from the event.
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What can the hospitality team do?

Hosts and Greeters:

• Send an automated welcome message to everyone when they join, both anonymous participants and logged-in participants.
• Send messages and chat with anonymous participants and logged-in participants
• Timeout a user from chat
• Ban a user from chat
• Remove a user from the event
• Edit Host title
• Edit Host Notes

Hosts Only:

• Start an event by clicking Go Live
• End event/lobby for all
• Name a table
• Move everyone from live stream event to the lobby
• Move everyone back from the lobby to live stream event

How does the Hospitality team work?

• The Hospitality Team includes Hosts and Greeters.
• Greeters and Hosts can chat with both general viewers and logged-in members, answer questions, manage permissions and remove people from the event.
• By default, the person who creates the event is a Host. Anyone else who has been checked as a Host will also have Host permissions. 
• If the person who has created the event does not join the event and no one else has been made a Host, no one will be able to Go Live.

What's the difference between a Host and a Greeter?

A Host is just a Greeter with extra permissions. Hosts have all the same permissions, however, only Hosts can start Live stream by clicking Go Live, move users around the event space, and end it by clicking on End Event for All.‍

How to add people to your Hospitality team

Step 1: To add a Host or Greeter to the event, all you need is to click on Add members during Live event creation on the Team step.

Step 2: When the pop-up with the members is opened, click Select.

Step 3: Select one or more members to be a Host by clicking on the checkbox near the name.

Step 4: You can remove a member from your Hospitality Team by clicking on the trash bin near the checkbox.

Want to learn more about the Hospitality team on Altar Live? Check out our Host Checklist for Going Live!