Upgrade/Downgrade Subscription
The hope of every community is to grow, and Altar Live is designed to grow with you! No matter where your community is on it's online journey, Altar has different plans to meet your community's needs.
Step 1: On your community dashboard, go to Settings > Subscription Details > Upgrade Plan.
Step 2: Using the toggle in the top right corner, select whether you’d like to purchase a Monthly or Annual plan.
Did you know? Annual subscribers save on their subscription cost! Check out our Pricing Guide for more information.
Step 3: Now it's time to choose your plan type! Select either Engagement Basic or Engagement Plus plans (for a full comparison of the two plan types, check out our pricing page).
Not sure which plan is right for you? Check out this article!
Step 4: Use the slider to select the amount of MAUs you would like to include in your plan.
Step 5: That’s it - select Get Started to continue to checkout!
Note: If you are looking to switch to a new plan with a lower MAU limit than your current plan, please contact us for assistance.
What if I want to switch plans? You can easily switch between plans, pause, or cancel your plan at any time through your billing portal. Billing is prorated based on when you upgrade the account.
What is a Monthly Active User (MAU)? A Monthly Active User (MAU) is defined as a unique, logged in user who attended at least one meeting or event in the same month. Anonymous visitors and attendees are not counted as monthly active users.
How often will I be charged? Billing can be done on a monthly basis, or you can choose to pay on an annual basis for a discount. You only have to pay for people who create user accounts and are actively using the platform & joining events or meetings (MAUs).
What if I exceed my MAU limit? If you exceed you MAU limit, no one will be blocked. At the end of your billing period, you will receive an invoice for $1.50 for each MAU over the limit. You can stay on your current MAU tier or simply choose an MAU tier based on the estimated number of regular, engaged attendees.
How often are MAUs calculated? Your monthly active users will be calculated at the end of your billing cycle, and will be re-calculated each month so you only pay for what you use.
Want to learn more about the difference between Engagement Basic and Engagement Plus? Check out our Pricing Page for a full feature comparison!
Learn about running events, interactions, and other host & greeter functions.
Learn about running events, interactions, and other host & greeter functions.
Learn about running events, interactions, and other host & greeter functions.
Online events that feel just like being in-person.
